For us is the assistance a quality target: optimal availability of equipment, support to resellers.
HOTLINE FOR MONETIC SOFTWARE
JUST ONE phone number for an efficient hotline team, available Monday to Friday from 8:30 am to 5:30 pm.
ONLINE INCIDENT REPORTING
Outside opening hours, you have an online incident reporting service that allows our hotline to contact you as soon as possible (soon available in english)
ON SITE CALL OUT
Proximity service to support our reseller’s technicians, including intervention on site if necessary.
REMOTE CONTROLLING AND UPDATING
Our new generation of equipment allows you to get a remote controlling, troubleshooting and updating (iwth HUB iConnect option)
CUSTOM MADE CONTRACT
We can propose you a custom made services contract, following your needs.
